FAQ

Q

Payment
I selected one-time payment, but now I wish to pay it off with the revolving loan option. Is it possible?

A

Yes, it is. *Please be advised that service fees are charged in that case.
Q

Payment
I received the card bill for one-time payment but now, I wish to pay it off with the revolving loan option.

A

Please apply for the revolving loan payment service by the first 15th after that purchase.
Q

Payment
Is it possible to pay down a portion of my monthly revolving loan payment?

A

We are sorry but it is not possible. The payment amount is computed based on the balance left on the card.
Q

Payment
Can I pay more than the required monthly amount when I have extra income?

A

Please kindly contact us.
Q

Payment
What happens if I miss a payment? Will I be charged a late fee?

A

Yes, the payment multiplied by our annual interest rate of 14.6 percent will be required for a one-time payment.
Customers with other payment methods will be charged for the delayed payment amount multiplied by an annual interest rate of 14.6 percent or the total debt on the card multiplied by the statutory interest rate, whichever is less.
Q

Payment
By when should I prepare enough money available to cover a direct debit?

A

Please be sure to prepare by one day prior to the due date. For more details, please contact your bank directly.
Q

Use of the Card
What is this bill for? / What is this charge on my card bill?

A

Please kindly contact us.
Q

Payment
I want to decrease the deposit on the card.

A

Please consult with our customer service personnel.
Q

Payment
I want to increase the deposit on the card.

A

We will increase it once after confirming the deposit has been transferred.
Q

Payment
Am I eligible to pay with the deposit?

A

We are sorry but you cannot use the deposit as payment.