FAQ

  • Q
    Problems

    I have completed my application for the Nexus Global Card. When will I receive the card?

    A

    It takes about an two additional weeks for us to issue the card.
    As for the application status and questions, please kindly contact us.

  • Q
    Problems

    My card is broken/damaged.

    A

    Please kindly contact us.

  • Q
    Problems

    I was told that I could not use my Nexus Global Card. What can I do to fix the problem?

    A

    Please kindly contact us.

  • Q
    Problems

    My Nexus Global Card expires at the end of this month but a new card has not arrived in the mail yet.

    A

    Please kindly contact us.

  • Q
    Problems

    It was on the news that the membership service provider that manages my credit card information had a data leak. What should I do now?

    A

    Please kindly contact us.

  • Q
    Problems

    I lent my card to some of my roommates and friends. I am in a trouble because now they refuse to pay the balance back. What should I do now?

    A

    Credit cards cannot be used by any party other than the authorized card holder. Lending a credit card to a friend or family member is strictly prohibited. The authorized card holder shall bear the responsibility for any problems arising from the lending.

  • Q
    Other questions

    A new card has arrived in the mail. Can I still use the old one, too?

    A

    No, your old credit card is no longer valid.

  • Q
    Other questions

    1. I will be abroad on business at the time of card renewal. Could you send the new card with a new expiration date to an address overseas? 2. My work schedule will not let me be at home at the time of card renewal. Could you forward the card to my workplace or other address?

    A

    The receiving address of the card must be your registered home address in Japan, and there is no exception to this policy.

  • Q
    Other questions

    When I enter the security code on the back of the credit card for online purchases, I am denied with an error. Why is this happening to me?

    A

    Please kindly contact us.

  • Q
    Other questions

    How much credit is left on my card account?

    A

    You can now check it on our Online Services.
    Click here to register.

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