FAQ

Q

Cancellation of the Card account (Withdrawal from the membership)
I would like to cancel my card account. What should I do?

A

Please kindly contact us. *We accept calls from card holders only.
Q

Cancellation of the Card account (Withdrawal from the membership)
I still have debt left on the card. Can I cancel my card account?

A

Yes, you can. However, please be advised that the debt must be paid off immediately upon cancellation of the card account.
Q

Cancellation of the Card account (Withdrawal from the membership)
What happens to the deposit if I cancel the card account?

A

We will return it to your registered account after confirming that there is no use of the card beyond the expiry date.
Q

Cancellation of the Card account (Withdrawal from the membership)
Will the annual fee also be returned if I cancel the card account?

A

We are sorry but it is not refundable.
Q

Cancellation of the Card account (Withdrawal from the membership)
I would like to know more specifically how the deposit will be returned to me.

A

We will send a document asking for the return of the card and a bank account for the deposit refund upon cancellation of the card account. You will receive the deposit after we confirm the returned document and the card. Please be advised that, in principle, the deposit will be returned to a bank account in Japan. If you do not have a bank account in Japan, please consult with our customer service personnel.