FAQ

Please sign your name on the signature line on the back of your card as soon as you have received the card.

It will be required each time you make a purchase.

It is required for online payment. The security code is the last three digits of the seven-digit code printed on the back of the card in the signature box.

You can use it abroad, at stores displaying the MasterCard logo.

We are sorry but the cash advance service is not available including ATM network inside or outside of Japan.

It is a service where all purchases will be under the revolving loan payment even if you choose to pay one-time payment at stores in Japan or abroad.

It expires every three years from the date of issue.

No, we are sorry but since the Nexus Global Card is exclusive to foreigners living in Japan, you need to cancel the membership.
The deposit will be returned to a bank account in Japan. The refund will be processed within about two months. Please contact us at the earliest convenience.

Please select the desired credit card payment option upon your purchase (one-time payment/divided payment etc.) then sign the payment slip after confirming the price and payment method.
(No telephone number is required.)

Please kindly contact us.